Privacy Policy

Last updated: 19/02/2026 

This Privacy Policy explains how VBeauty Wigan (“we”, “us”, “our”) collects, uses and protects your personal information when you visit our website, make a booking, purchase a course or product, or contact us.

We are committed to protecting your privacy and handling your data in a fair, transparent and secure way.

1. Who we are

VBeauty Wigan is a beauty salon and training provider based in the United Kingdom.

  • Business name: VBeauty Wigan
  • Owner: [Full legal name of owner / company]
  • Address: Acacia Cres, Wigan WN6 8QZ
  • Email: vbeautywigan@gmail.com
  • Telephone: +447436471178

For the purposes of UK data protection law (UK GDPR and Data Protection Act 2018), we are the data controller of the personal data described in this policy.

2. What data we collect

We collect and process different types of personal data depending on how you interact with us.

a) When you make an enquiry or contact us

  • Name
  • Email address
  • Phone number
  • Message content and any information you choose to provide

b) When you book a treatment or appointment

  • Name
  • Contact details (email, phone)
  • Billing address (if required for invoicing/payment)
  • Appointment details (treatment booked, date/time)
  • Notes relevant to your booking (e.g. preferences, patch test status)
  • Payment-related information (processed via our payment provider – we do not store full card details)

c) When you purchase a course or online product

  • Name
  • Email address
  • Contact details and billing address
  • Course purchased and access details
  • Account login details (username, hashed password)
  • Progress and activity relating to course access or downloads

d) When you create an online account

  • Name
  • Email address
  • Username and hashed password
  • Order history and booked services

e) Technical and usage data (website)

  • IP address
  • Browser type and version
  • Device information
  • Pages visited, time and date of visit
  • Referral source (how you landed on the site)
  • Cookies and similar technologies (see section on Cookies)

We generally collect this information from:

  • You directly (via forms, checkout, bookings, messages)
  • Automatically through your use of the website (analytics and cookies)

3. Why we use your data (and legal bases)

We only use your personal data where we have a lawful basis under UK GDPR. Depending on the situation, this may be:

  • Contract – to provide the services or products you have requested
  • Legal obligation – to keep records we are legally required to keep
  • Legitimate interests – for day-to-day business uses that are reasonable and expected
  • Consent – where you have explicitly agreed (e.g. marketing emails)

We use your data to:

1) Provide treatments, bookings and courses

  • Process your booking or order
  • Manage your appointment or course access
  • Send confirmations, reminders and essential updates

Legal basis: Contract, legitimate interests

2) Process payments and prevent fraud

  • Process payments through our chosen payment provider(s)
  • Maintain records of transactions

Legal basis: Contract, legal obligation, legitimate interests

3) Manage your online account

  • Enable you to log in, view bookings, access course materials and manage your details

Legal basis: Contract, legitimate interests

4) Respond to enquiries and customer support

  • Answer your questions and messages
  • Handle complaints or follow-up

Legal basis: Legitimate interests

5) Send marketing communications (if you opt in)

  • Send you news, offers, updates and information about new services or courses

Legal basis: Consent (you can withdraw at any time)

6) Improve our website and services

  • Monitor usage and performance
  • Analyse trends and improve user experience

Legal basis: Legitimate interests

7) Comply with legal and regulatory requirements

  • Maintain financial and tax records
  • Comply with requests from authorities where required by law

Legal basis: Legal obligation

4. Payments and third-party processors

When you make an online payment, your card details are processed by our third-party payment provider(s) (for example [Stripe / PayPal / other]). We do not see or store your full card details.

We may also share necessary personal data with other third-party service providers who help us run the website and our business, such as:

  • Website hosting and maintenance
  • Email service provider / newsletter platform
  • Online booking and scheduling tools
  • Analytics and performance tools
  • Course / digital content delivery platforms

These third parties are only allowed to process your data on our instructions and must keep it secure.

Some of our service providers may be located outside the UK/EEA. Where this is the case, we will ensure appropriate safeguards are in place (for example, standard contractual clauses or equivalent mechanisms) to protect your data.

5. Cookies and analytics

Our website uses cookies and similar technologies to:

  • Make the site work properly (essential cookies)
  • Remember your preferences (e.g. logged-in status, items in cart)
  • Understand how visitors use the site (analytics)

Depending on your browser settings and any cookie notice tools we use, you may be able to accept or decline non-essential cookies.

You can also control cookies via your browser settings (for example blocking, deleting or limiting cookies). Please note that disabling certain cookies may affect some website features (such as staying logged in, or remembering your cart).

If we use third-party analytics (e.g. Google Analytics), those providers may set their own cookies. We do not use analytics to identify you personally, but they may collect anonymised or aggregated information about how you use the site.

6. Marketing communications

If you choose to subscribe to our newsletter or marketing emails:

  • We will use your name and email address to send you news, offers and updates about VBeauty Wigan, our treatments and our courses.
  • You can unsubscribe at any time by clicking the “unsubscribe” link in any marketing email, or by contacting us directly.

We do not sell your data to third parties for their own marketing.

7. Who we share your data with

We may share your personal data with:

  • Service providers who help us operate our website and deliver services (hosting, payment processing, email, booking, analytics, course platforms)
  • Professional advisers, such as accountants or legal advisers, where necessary
  • Regulators, law enforcement or authorities if required by law or to protect our legal rights

We do not sell or rent your personal data to third parties.

Some of our service providers may be located outside the UK/EEA. Where this is the case, we will ensure appropriate safeguards are in place to protect your data.

8. How long we keep your data

We keep your personal data only for as long as reasonably necessary for the purposes set out in this policy, including:

  • To fulfil the service or booking
  • To meet legal, tax and accounting requirements
  • To resolve disputes and enforce our agreements

As a general guide:

  • Booking and order records: kept for up to 6 years for tax and accounting purposes
  • Course and training records: kept while your account is active and for a reasonable period afterwards
  • Enquiry emails/messages: kept for up to 12–24 months, unless part of an ongoing matter
  • Marketing data: kept until you unsubscribe or withdraw consent

We may keep anonymised or aggregated information (which does not identify you) for longer.

9. Your data protection rights

Under UK data protection law, you have certain rights in relation to your personal data. These include:

  • Right of access – to request a copy of the personal data we hold about you
  • Right to rectification – to correct inaccurate or incomplete data
  • Right to erasure – to ask us to delete your data in certain circumstances
  • Right to restrict processing – to limit how we use your data in certain circumstances
  • Right to object – to object to certain types of processing (e.g. direct marketing)
  • Right to data portability – to request your data in a structured, commonly used format in some cases
  • Right to withdraw consent – where we rely on consent (e.g. marketing), you can withdraw it at any time

To exercise any of these rights, please contact us using the details in section 11.

You also have the right to complain to the UK Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data. Their website is www.ico.org.uk.

10. Security

We take appropriate technical and organisational measures to protect your personal data, including:

  • Using secure (HTTPS) connections on our website
  • Limiting access to personal data to staff and providers who need it
  • Using secure passwords and access controls
  • Working with reputable third-party providers

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Children

Our website and services are not intended for children under 16. We do not knowingly collect personal data from children under this age. If you believe a child has provided us with personal data, please contact us so we can delete it.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

VBeauty Wigan
Email: [your email]
Address: [your address]
Telephone: [your phone number]

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.